THE SHORT ANSWER
OUC says solar applications and supporting documents must be submitted through its online portal and that mailed or emailed applications are not accepted. [1]
Name the submitting party
OUC’s process describes contractor registration and submission. Put the responsible company and contact in the project plan. A homeowner who emailed documents to a salesperson has not necessarily placed them in the utility portal, and a folder labeled “OUC” is not evidence of submission.
Build one controlled upload set
Include the passed inspection or completion record, signed itemized purchase proof, one-line diagram and tier-specific insurance or payment items. Use consistent filenames and final revision dates. Avoid uploading multiple nearly identical versions without explaining which one controls.
Capture the transaction evidence
Save the portal confirmation, application number and submission date. If a payment applies, retain its separate receipt and processing status. A screenshot of the document-selection screen before the submit button is not the same as a completed transaction.
Read corrections literally
When OUC returns an item, preserve the exact message and affected file. Assign the correction to the homeowner, contractor, engineer, insurer or permitting office. Resubmitting the same packet under a new filename does not answer a substantive deficiency.
Keep the homeowner informed
Ask for a status update that names the current stage and next action rather than “waiting on the utility.” Origin Direct can describe how its team handles the project record, but OUC controls portal acceptance and interconnection decisions. Keep the final approval with the home’s solar documents.
Before your next conversation
- Identify the registered portal submitter.
- Save the application receipt and reference number.
- Track each correction to a responsible party.
Primary sources
- OUC: Rooftop Solar and TruNet FAQs
Primary reference checked September 9, 2026. Confirm current requirements with the named utility, manufacturer or authority for your property.
Planning examples and questions are Origin’s editorial guidance, not a property-specific diagnosis, engineering design, tax determination or promise of savings. Manufacturer and utility references do not imply an affiliation with Origin.
Make the decision specific to your home.
Ask Origin how application evidence and utility corrections will be shared with you.
Book an Origin Direct review →Scope, pricing and availability are confirmed for your property. A consultation does not establish utility or incentive approval.