Privacy Policy

1. Information We Collect

When you interact with Origin Solar, Roofing & Generators, we may collect the following types of personal information:

• Personal Information: your name, phone number, email address, and any other details you provide during consultations, registration, or through direct communication with us.
• Usage Data: data related to how you access and use our services, such as IP address, browser type, operating system, and browsing behavior through cookies or similar technologies.
• SMS-Specific Information: if you provide your phone number for SMS communication, we may collect details about your interactions with those messages, such as opt-in timestamps, message delivery data, and opt-out confirmations.

2. How We Use Your Information

• Service Delivery: to provide, maintain, and improve our services, ensuring a personalized experience tailored to your needs.
• Communication: to respond to your inquiries, messages, and requests promptly. With your explicit consent, we may send conversational service updates, notifications, or reminders via email or SMS — no marketing material will be used whatsoever.
• SMS Notifications: to provide updates regarding appointments, maintenance, permitting, inspections, or other services you've requested, as well as customer support assistance.
• Legal and Regulatory Compliance: to comply with applicable laws, regulations, and legal obligations.

3. Sharing of Personal Information

Origin Solar, Roofing & Generators will never sell, trade, rent, or disclose your personal information to third parties, except in the following circumstances:

• Service Providers: we may share your information with trusted third-party service providers who assist in delivering our services (e.g. billing, deliveries, and customer support). These providers are required to protect your information and use it solely for the purposes outlined in our agreements in partnership with Origin Solar, Roofing & Generators.
• Legal Requirements: we may disclose personal information if required by law, such as to comply with a subpoena, legal proceeding, or government request.

4. Consent and Opt-In for SMS Communication

By providing your phone number and explicitly opting in, you agree to receive conversational text messages from Origin Solar, Roofing & Generators. These messages may include:

• Notifications about scheduling, permitting, inspections, or project updates.
• Maintenance or follow-up reminders.
• Customer support responses to your inquiries.

Message Frequency: you may receive up to 3 messages per week.

Message and Data Rates: standard message and data rates may apply based on your mobile carrier plan.

To manage your communication preferences:

• Reply STOP to any text message to opt out of future SMS communications. Once you opt out, no further messages will be sent.
• Reply HELP to any text message to receive contact information for customer support, including email (info@solarroofgen.com), phone ((813) 524-5462), or website (solarroofgen.com).

5. Data Security and Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, secure networks, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, your data will be securely deleted or anonymized.

6. Your Rights and Choices

You have the right to:

• Access and Correct: request access to the personal information we hold about you and request corrections to any inaccuracies.
• Data Deletion: request the deletion of your personal information, subject to legal or contractual obligations.
• Withdraw Consent: withdraw your consent to the collection and use of your personal information at any time, provided this does not affect the lawfulness of processing based on prior consent.
• Opt-Out: opt out of SMS messages by replying STOP or contacting us directly at info@solarroofgen.com or (813) 524-5462.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and tailor content to user preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Terms and Conditions for SMS Usage

Our SMS program strictly adheres to carrier policies, including the following:

• We only send SMS messages to customers who have explicitly opted in by providing their phone number.
• Consent is collected through direct interactions, such as online forms, phone calls, or written agreements.
• SMS communication is used exclusively for service-related updates and customer support.

Your participation in our SMS program is voluntary, and you may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the details below. Full details are in our SMS Terms & Conditions.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us via:

• Email: info@solarroofgen.com
• Phone: (813) 524-5462
• Website: solarroofgen.com

We are committed to addressing any concerns promptly and ensuring your privacy is respected.