THE SHORT ANSWER
Stay clear of a visibly damaged module, especially when wet or connected. Document the impact and system status, then let a qualified provider define isolation and replacement.
Do not touch or cover the module
Keep people away from the affected roof or ground-mount area. Do not apply tape, tarp, sealant or water. If there is heat, smoke, arcing or an immediate hazard, contact emergency services and identify the presence of solar equipment.
Capture safe evidence
From a safe position, photograph the full array, damaged module location, debris and surrounding roof. Record storm timing and whether monitoring shows an affected device. Ready.gov recommends caution around damaged electrical systems during outages and storms. [1]
Identify the component accurately
Use the monitoring map, permit plan and prior inventory to find the module model and serial if records exist. Do not walk the roof to read a label. A service provider can confirm identity during controlled removal.
Separate replacement from coverage
Ask the manufacturer, insurer and service provider for their respective documentation. FTC warranty guidance emphasizes written coverage, exclusions and remedies. [2] Impact damage, labor, shipping and roof work may be treated differently; do not promise reimbursement.
Track removal and recommissioning
Record removed serial, replacement model and serial, electrical compatibility review, roof condition and updated monitoring layout. Preserve the damaged-component disposition required by the responsible party. Confirm observed production after work without guaranteeing future output.
Before your next conversation
- Stay clear of cracked or wet modules.
- Photograph the array from a safe location.
- Identify the module through records.
- Track serials and post-work monitoring.
Primary sources
- Ready.gov: Power Outages
Primary source reviewed September 10, 2026. A field diagnosis, warranty decision, permit or utility action remains specific to the installed system and property.
- Federal Trade Commission: Businessperson’s Guide to Federal Warranty Law
Primary source reviewed September 10, 2026. A field diagnosis, warranty decision, permit or utility action remains specific to the installed system and property.
Planning examples and questions are Origin’s editorial guidance, not a property-specific diagnosis, engineering design, tax determination or promise of savings. Manufacturer and utility references do not imply an affiliation with Origin.
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